Contact Us

Reach us your way

Choose whatever channel suits you best — we are ready

Email

Great for detailed feedback and partnership discussions

admin@www.msg2me.com

Online ticket

For account, order, and technical issues — fully trackable

Submit Ticket →

Response time

First reply within 24 hours on workdays; urgent issues prioritized

Mon–Fri Rolls over on non-workdays

Ways to Partner

We welcome all forms of cooperation that help the Chinese content ecosystem thrive

Content partnerships

Are you a creator, media outlet, official account, or organization? We welcome quality content, co-built columns, and joint projects.

ColumnistsContent licensingJoint projects

Business partnerships

Brands, advertisers, and platforms can discuss brand campaigns, resource swaps, and ad placements on a compliant basis.

Brand campaignsResource exchangeAdvertising

Technology & ecosystem

Tool developers, SDK providers, and API services can plug their capabilities into our tools ecosystem.

Tool listingAPI integrationApp development

FAQ

Check here for an answer before submitting

What if I forgot my password?

Click "Forgot password" on the login page, enter your registered email, and follow the instructions. If you don't receive the email, check your spam folder or contact support via ticket.

How do I report rule-breaking content?

Click the report button at the bottom right of a post or comment, choose the category, and add a description. We review and act within 24 hours and notify you of the result via in-site message.

How do I appeal a banned account?

Submit an appeal through the ticket system with your username and a screenshot of the ban notice. We will review it again and reply with the outcome. Appeals are usually handled within 1–3 workdays.

What if my purchased product won't download?

First confirm the order status is "Paid," then check whether the download link has expired. If the problem persists, include your order number in a ticket and we will help immediately or arrange a resend.

Can I delete my account?

Yes. After logging in, go to "Account Settings → Delete Account" to submit a request. Your account information is then anonymized; published public content remains, but the author is shown as "Deleted user."

How does the platform protect my data?

We protect user data with industry-standard encrypted storage, access control, and audit logging. Passwords are stored with one-way hashing and cannot be viewed in plain text by staff. See our Privacy Policy.

Quick Feedback

Fill out the form below and we will reply by email

Your name

Email Us

Feedback type

Details

We look forward to every conversation with you

Whether you want to report a bug, explore a business partnership, or simply share your thoughts about the product, we welcome you to reach us through any of the channels on this page. Every message is read with care.

Before you write

To help us handle your feedback more efficiently, we suggest including the following in your email or ticket:

The URL of the specific page where the issue occurred (with a screenshot if possible)
Your browser and operating-system versions
The exact steps that triggered the issue and the expected result
For partnerships: a brief introduction to who you are, your resources, and what you are looking for

Our commitment

Every feedback channel is staffed by real people, and we commit to:

Replying to all emails and tickets within 24 hours on workdays
Non-workday messages are handled on the next workday
Critical issues (such as security vulnerabilities or data anomalies) enter a priority queue

Quick answers to common questions

Before reaching out, you may find the answer faster among these frequently asked questions:

Forgot your password? Click "Forgot password" on the login page and follow the email instructions to reset it.
Can't download an order? Include the order number in a ticket, and we will resend the download link or verify the payment status.
Account disabled? Submit an appeal via ticket with your username and a screenshot; we will review it again.
How do I report infringement? Submit an infringement notice via the form on this page or by email, including proof of ownership and the specific links.
Business partnership process? Email us a brief description of the proposed cooperation, and a dedicated contact will be assigned within 2 workdays.
For more FAQs, please visit the Help Center.

Privacy & Security

We value the privacy and security of the information you submit on this page. All feedback is used only to handle and respond to the issue at hand — never for other commercial purposes, and never sold to third parties.

If your feedback involves sensitive information such as accounts or orders, we recommend submitting through the in-site ticket system (login required). Ticket content is visible only to our staff, and access logs are retained. For detailed privacy practices, see our Privacy Policy.

Our Feedback Commitment

For every piece of feedback, we commit to the following:

Read with care: every message is read by a real person — no automated brush-offs;
Prompt replies: a first response within 24 hours on workdays, with urgent issues prioritized;
Continuous follow-up: for complex issues, ticket status is updated so you can track progress at any time;
No retaliation: whether praise, criticism, or complaints, your account will never be penalized for speaking up;
Transparent outcomes: results are communicated clearly, and issues requiring fixes will show up in later releases.

Media & PR

Journalists, industry analysts, and research institutions requesting interviews, research, or data citations: please email us with your media outlet and the topic, and a dedicated contact will respond and provide materials within 2 workdays.

Government & Regulators

Government bodies, regulators, and judicial authorities requesting data retrieval, case assistance, or content action: please send an official request (including the handler's name, contact information, and legal basis) to our official email. We will cooperate in accordance with applicable laws and keep records of the handling.